FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

What does “seasonal plan” mean?

Seasonal plans cover the entire winter season, which is approximately five months (November to March). Pricing is per season, not per month, and includes service throughout the winter regardless of the number of snow events.

Why is sidewalk & walkway snow removal priced higher than some local offers?

Our pricing includes licensed, insured service and clearing performed to municipal safety standards.

This means we don’t just push snow aside — we clear surfaces properly to reduce slip hazards and liability risks.

What does “insured service” actually mean for homeowners?

We carry commercial liability insurance to protect homeowners in case of accidental injury or property damage during or after service.

If a slip-and-fall incident occurs related to our work, responsibility is not transferred to the homeowner.

How is insurance cost included in the service price?

Municipal-standard clearing means sidewalks and walkways are cleared to a level that allows safe pedestrian access, minimizes compacted snow, and addresses ice-prone areas where required.

Is ice melt included with sidewalk clearing?

Basic sidewalk clearing focuses on snow removal.

Ice melt or de-icing treatments are applied to high-risk areas when included in the selected service or added as an optional upgrade.

Why shouldn’t homeowners choose the cheapest option available?

Lower-priced services often operate without commercial insurance or formal standards. While they may clear snow, liability risks from slips or incomplete clearing may fall back on the homeowner.

What does your sidewalk & walkway service include?

✔ Insured professional service

✔ Clearing to municipal safety standards

✔ Attention to high-traffic walking areas

✔ Reliable scheduling during snowfall events

What is the typical price range for sidewalk & walkway service?

Pricing typically starts from $49 per visit, depending on snow depth, length of walkway, and site conditions.

How is service priority handled during severe storms?

During heavy snowfall or severe winter conditions, service priority is based on the selected plan level. Priority and Preferred members are serviced before Standard members to ensure safe and efficient snow removal during high-demand periods.

Do you guarantee bare pavement?

No. While we provide professional snow removal and ice control services, bare pavement is not guaranteed. Snow drifting, freezing temperatures, and ongoing weather conditions may affect surface results, especially

When is service performed after snowfall?

Service is provided after a qualifying snowfall, based on weather conditions, safety considerations, and plan priority. Multiple visits may be required during extended or severe storms.

Billing & Service Policies

Clear pricing and service expectations for seasonal snow removal.

Payments Accepted

We accept e-transfer, cash, and invoice-based payments.
Seasonal plans are billed per season and must be confirmed prior to service start.

Cancellation Policy

Seasonal plans are non-refundable once the winter season has begun.

Cancellations requested before the start of the season may be eligible for partial consideration based on scheduling and preparation costs.

Service Commitment

We are committed to providing reliable, professional snow removal services based on your selected plan.
Service timing and priority during severe weather are determined by plan level and safety conditions.